Unable to Change Sales IQ Auto Response in FB Messenger

Unable to Change Sales IQ Auto Response in FB Messenger

Hi all,

I admit to being a bit overwhelmed with all of the overlapping functionality of Zoho One, specifically where to change settings. I am assuming that Facebook Messenger auto responses are handled through SalesIQ.

My problem is that somewhere, somehow, I have enabled a setting that every Facebook Messenger chat request our page receives is responded to with an "Enter Your Name/Skip", and then an "Enter Your Email/Skip" function.

I would like to change this, but am unable to figure out how. I removed all Zoho integrated apps from our FB page, then added them back one-by-one to confirm that the unwanted responses were coming from the Zoho Sales IQ app, but am unable to change this default behavior. Any advice is appreciated.

Danielle
    Zoho Marketing Automation
      Zoho Mail - CRM Integration

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