unable to connect

I have been unable to connect to my Zoho CRM account for the last two days. The login page takes a very long time to load and, once it does, gives me a "this page is not available" error message when I try to login. We were big fans of your service, but are becoming wary of it as it seems the online version is only available about half the time. We are unable to use it at all now and need access to it quite badly. Is it possible to access the account information some other way so that we can at least install it on a local server and import the data?