Unable to login new user account

Unable to login new user account

I have paid a zoho account. I have added users. However each time this new user tries to login, zoho says that has sent and OTP (???). Nothing happens. This new user was never configured. How can an OTP be sent somewhere? Where? Please help!

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                                          • Deprecation of SMS-based multi-factor authentication (MFA) mode

                                            Overview of SMS-based OTP MFA mode The SMS-based OTP MFA method involves the delivery of a one-time password to a user's mobile phone via SMS. The user receives the OTP on their mobile phone and enters it to sign into their account. SMS-based OTPs offer


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