Unable to re-assign Superadmin permissions from Zoho Sites to another user

Unable to re-assign Superadmin permissions from Zoho Sites to another user

Hello there Sites Support,

As the title implies we're trying to re-assign the Superadmin for Zoho Sites to another active account on our side (the Owner of our Zoho One Account), all this in order to delete the current user that is the Superadmin from our account so we don't get charged for that inactive user anymore.

When we actually try to change the permissions of the superadmin account to User or something else we don't see the option to do that anywhere as well as when we log into the Superadmin account we're not being able to hand over the superadmin role to anyone else and we really need to in order to delete the account itself...

We need to hand over the Superadmin role from santiago.systems@innovasoft.cl  to --> mcollado@innovasoft.cl

Please your support with this particular issue
As always thanks for your quick response
Kind Regards

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