Unattended Computers - Status

Unattended Computers - Status

Hello,

When I view my unattended computers after logging into meetinglab.zoho.com, I have noticed three different statuses, one of which (yellow) I cannot understand. Is there documentation explaining each of these?
  1. Green circle - Awake and available for remote session.
  2. Grey circle - Unavailable. I have seen this when the remote computer is asleep or turned off.
  3. Yellow circle - Unknown. (See image below) The 'Connect' button is available. When I try to connect, I receive a message that says, "Waiting for remote computer to respond..." which ultimately times out.
  4. Are there others?
Thank you,

Robert


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                                              • Release Notes: Version 1.91, February 2015

                                                Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,


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