understanding Zoho Support API limits
We are using Professional Edition and have 25 active licenses.
We have written some code that inserts requests into Zoho Support using the XML API
https://www.zoho.com/support/help/add-records.html. Th
e code works fine. It uses a single authtoken, generated by the admin user.
Minimum - 250 Requests / day / User licence, Maximum - 5000 Requests / day / Organization
Our code will only be using a single user's authtoken - i.e. we will not be using several users' authtokens. So do we only get 250 daily requests? Or do I get 250 * 25... with a maximum of 5000 daily requests? We are unsure which of the two rules applies here, because we are using a single user license's authtoken to make all API requests.
I hope the question is clear. Thanks for your help. best regards
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