Unleash the power of detail, with Table View.

Unleash the power of detail, with Table View.

What use is context that's not available where you need it? With this in mind, we bring you the Table View. This feature will add more power to the way you organize and work through your ticket load.

Table View comes in handy when you want more control over the ticket information you see. This is a nifty tool for users who find themselves limited in terms of the level of information that is being offered in the Classic View and Compact View. With an upper limit of 15 columns, agents can glean most ticket details without having to open the ticket.



Currently, the preferences for this view will be common to all users in a department, so admin users can set the preferences that work best for their teams. E.g: An admin modifying the “All Tickets” view is essentially modifying the view preferences for all the agents in their department. User-specific preferences will be out shortly!




With Table View, gear up for more context, and get ticketing! And as always, please share your feedback with us.

Cheers, 
Team Zoho Desk

Note: This view is available on all of Desk's paid plans. Also, the view will not be available in the All Department view.


    • Sticky Posts

    • Zoho Desk Cheat Sheet For The Year-End

      Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
    • WhatsApp Pauses Client Onboarding

      It has been 4 months since the beta of WhatApp Integration, powered by Twilio, has been released—whereupon we had received a plethora of requests. We were able to onboard a few of them in batches, while other customers are on the queue. At this stage, we have received a notice from Twilio stating that the requested applications are placed on hold, since Whatsapp has paused all the ISV, SI, and ISV/SI customer onboarding process globally.  Here’s what this hold means for you: Existing Customers using
    • Issue: Responses sent multiple times from Zoho Desk

      Hi All  Im afraid we are facing an issue with Desk where responses from Desk are being sent out multiple times. We have all hands on board and we are working on fixing this. I will be posting a follow up shortly as soon as this is fixed with the RCA.  Appreciate your patience in the meantime.  Regards Aarty
    • Layouts just got a whole lot more customizable!

      Dear Customers, Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable. Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values
    • Reach us through our official support channels

      Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services efficiently. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing support for Zoho services with false contact

            Zoho DataPrep Resources


                Zoho CRM Plus Resources

                  Zoho Books Resources


                    Zoho Subscriptions Resources

                      Zoho Desk Resources

                        Zoho Projects Resources


                          Zoho Sprints Resources


                            Zoho Orchestly Resources


                              Zoho Creator Resources


                                Zoho WorkDrive Resources




                                    Zoho Campaigns Resources

                                      Zoho CRM Resources

                                                  Design. Discuss. Deliver.

                                                  Create visually engaging stories with Zoho Show.

                                                  Get Started Now




                                                      Zoho Writer Writer

                                                      Get Started. Write Away!

                                                      Writer is a powerful online word processor, designed for collaborative work.