Unlocking customer insights everywhere: Voice of the Customer (VoC) feature is now open to all

Unlocking customer insights everywhere: Voice of the Customer (VoC) feature is now open to all

We are pleased to inform you that our Voice of the Customer (VoC) feature is now available for public access. This marks a significant milestone in our journey to provide solutions for understanding and analyzing customer feedback.
 
If you are hearing about VoC for the first time, here's a brief intro:

Voice of the Customer (VoC) for Zoho CRM is an extensive feature designed to provide profound insights into customer needs and sentiments. It collects data from diverse sources including email conversations, surveys, social media channels, notes, calls, and help desk channels.

Through advanced analysis by Zia, VoC delivers comprehensive insights into customer sentiments, preferences, and interactions. By actively listening to customer feedback across multiple touchpoints, VoC empowers businesses to make informed decisions, improve customer satisfaction, and drive strategic growth initiatives.

As we open the doors to public access for VoC, we're excited to introduce some enhancements designed to elevate your customer insights experience.
 
Tailor your insights with custom dashboards in VoC
 
Custom dashboards are introduced to provide you with even greater flexibility and control over your data analysis and decision-making processes.
 
As you know, VoC offers insights through a wide range of standard dashboards across multiple categories. In addition to standard dashboards, you can now create custom dashboards, enabling you to tailor insights according to your unique requirements.

You can add new components, clone components from default/feature dashboards to custom dashboards, and edit or delete components within custom dashboards. You can also edit/rename system components from system default dashboards and restore components to their original configuration.​
Please note, each organization can create up to 2 custom dashboards. Currently, some components/dashboard are not editable, but the edit option will soon be available for these components.

For detailed instructions on creating and managing custom dashboards, please refer to the user guide here.
 
Filter Out Spam Email IDs for improved analysis
 
With Email ID exclusion, you can now enhance the accuracy of Voice of the Customer (VoC) analysis by excluding all spam/irrelevant responses from a specific Email ID. This includes survey responses, tickets, emails, and all integrated sources associated to that email ID.

By excluding such Email IDs, you can generate better insights and reduce unwanted processing, ensuring that the feedback you analyze is more meaningful and accurate.


 
Please find the instructions to set this up here.
 
Include data from Notes and Social media channels

VoC now allows you to include data from Notes and Social media channels in your analysis. By expanding the sources of feedback, you can gain insights from internal notes related to leads, contacts, or custom modules, as well as monitor interactions with your brand on various social platforms. This broadens your feedback collection and enables you to stay informed about customer sentiments and engagement. Read about it here.
 
VoC for Automation

Tailor responses based on customer interactions, preferences, and feedback, leading to more personalized and relevant communication. With VoC integration, it is now possible to create workflows in Email module based on specific keywords identified in emails. Please find the instructions to set this up here.
 
Improved and interactive user interface

We have revamped the dashboard components to provide a more interactive experience. The improved user interface enhances usability and makes it easier to navigate through the insights provided by VoC.


 
Dive deeper into VoC insights with our comprehensive eboook, linked here.
 

Who can access VoC?
  • Available in US, EU, IN, and AU Data Centers.
  • VoC is  available in Enterprise, Ultimate, CRM+ and  Zoho One organizations with more than 20 users.
  • VoC is presently equipped to analyze only incoming data that is in the English language.
To celebrate this milestone and to allow you to experience the full potential of VoC, we are offering a free trial period of 6 months starting today. During this time, you will have unrestricted access to VoC's powerful insights and capabilities.   

After the 6-month trial period, VoC will transition to a paid feature and pricing plans will be revealed shortly. 
Your feedback is pivotal in shaping the future of VoC, and we encourage you to try out these enhancements and share your thoughts with us.

 
Thank you,
Aayisha
Zoho CRM - User Education

    Zoho Developer Community






                              Zoho Desk Resources

                              • Desk Community Learning Series


                              • Digest


                              • Functions


                              • Meetups


                              • Kbase


                              • Resources


                              • Glossary


                              • Desk Marketplace


                              • MVP Corner


                              • Word of the Day



                                  Zoho Marketing Automation
                                          • Sticky Posts

                                          • Call Bar feature is now available in Zoho CRM

                                            Dear All,   We are here with an enhancement for our built-in telephony users. Upon setting up the built-in telephony, users get the Phone settings at the bottom of the screen — it helps them to set their availability status (online or offline), customize
                                          • Introducing multiple location URLs and date picker in Webforms

                                            Hello everyone,  Webforms simplify the process of gathering prospect information by hosting forms on the website. The interested visitors fill the details and submit the form that lands into the CRM system giving the company an interested lead to follow-up
                                          • Zoho CRM Digest - February 2024

                                            We're thrilled to bring you the February digest, packed with exciting product updates and engaging discussions from the Zoho CRM Community. Keep reading to stay in the loop! Product Updates: Zia Enhancements Be it Tasks, Calls, or Meetings, Zia's activity
                                          • Introducing Color Coding of Picklist Values

                                            Dear Everyone, Greetings!! Zoho CRM is uplifting the user experience. Recently, we had some notable aesthetic improvements in CRM like Kanban View UI enhancement, New List view UI enhancement, color coding of tags, and color coding of picklists in meetings.
                                          • New capabilities for custom buttons: Elevate UX and CX with just a click!

                                            -------------------------------------------------Post moderated on 24th May-------------------------------------------------------------- Dear all, The feature is now available for all users in all DCs. Dear Customers, We hope you're well! We're happy


                                          Manage your brands on social media



                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner

                                                                      





                                                                      




                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now