I recently created a new "Standard" layout for my sales team, moving many fields they don't need to the "unused fields" section of the layout. I have a separate layout for "Marketing", which shows the fields.
As a result of the change, I'm now getting an error when importing records into the Leads module in Zoho CRM.
My workflow is: Unbounce > Zapier > Zoho CRM Leads
The field causing the error is Boolean, true/false. This fields is "unused" in my Standard layout.
I would assume that even though a field is "unused" it is still in the database tables and should import properly. It is "used" in my Marketing layout.
It's my understanding that if a field exists, then it exists. The Layout is simply a way to decide what fields each user should see. Is this wrong? Can you help me understand "unused" fields in one layout?
Thank you.