Update sidebar widget when different ticket is opened
Hi,
I'm writing a small Private Zoho Desk integration that shows in the marketplace sidebar on tickets.
I'm able to show the ticket details. However, when I open a different ticket, the details don't update. How can I make the widget update itself to reflect the current ticket information. This is the HTML that I wrote:
<!DOCTYPE html>
<html>
<head>
<meta charset="UTF-8">
<title>Information Display</title>
</head>
<body>
<div id="userInfo">Loading user information...</div>
<div id="ticketInfo">Loading ticket information...</div>
<div id="dateTime">Current Date and Time: </div>
<script src="https://js.zohostatic.com/support/developer_sdk/v1/js/ZohoDeskClientSDK.min.js"></script>
<script type="text/javascript">
window.onload = function () {
ZOHODESK.extension.onload().then((App) => {
// Display the current date and time in ISO 8601 format
const now = new Date();
document.getElementById('dateTime').textContent = 'Current Date and Time: ' + now.toISOString();
// To get the particular property of the user
ZOHODESK.get("user.fullName").then(function (userResponse) {
console.log(userResponse["user.fullName"]);
document.getElementById('userInfo').textContent = 'User Full Name: ' + userResponse["user.fullName"];
}).catch(function (error) {
console.error('Failed to get user full name:', error);
document.getElementById('userInfo').textContent = 'Failed to load user information.';
});
// To get the ticket ID
ZOHODESK.get("ticket.id").then(function (response) {
console.log(response["ticket.id"]);
document.getElementById('ticketInfo').textContent = 'Ticket ID: ' + response["ticket.id"];
}).catch(function (err) {
console.error('Failed to get ticket ID:', err);
document.getElementById('ticketInfo').textContent = 'Failed to load ticket information.';
});
console.log(App);
});
}
</script>
</body>
</html>
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