Update Time Entry - Type CALLS

Update Time Entry - Type CALLS


why can I only change time entries via API/Deluge if they are directly attached to a ticket or task?

For the user, time entries behave completely the same, regardless of whether they are stored directly on the ticket or on a call, which in turn is linked to the ticket.

However, you can only auto-process the time entries that are directly attached to a ticket, but call times must ALSO be processed. We have to process the times on the ticket automatically according to the business processes, so We have to do this for all of them! Otherwise, inconsistent data will be the result.

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