Update your Zoho Desk domain-mapping details (CNAME) at the earliest.

When you map your own domain to the default Zoho Desk address, you're required to point it to a given canonical name or CNAME, as provided by us. If you've been a user of Zoho Desk for some years now, the chances are that your domain's CNAME record is pointed to an outdated URL such as customer-support.zoho.com, customer1-support.zoho.com, or something similar. If you find that this is true for your portal, we encourage you to point your CNAME to desk.cs.zohohost.com at the earliest. We will be discontinuing support for all older values by March 15th, 2020.

To find out which URL your CNAME is currently pointing to, you can use the command "nslookup" or verify it online at https://ping.eu/nslookup/.

If you find that your CNAME is pointing to any one of the following, please update it immediately to desk.cs.zohohost.com. Please note that this change is only for portals in the USA data center.

URLs to be discontinued:

customer-support.zoho.com
customer1-support.zoho.com
customer2-support.zoho.com
customer3-support.zoho.com
customer4-support.zoho.com
customer5-support.zoho.com
customer6-support.zoho.com
customer7-support.zoho.com
customer8-support.zoho.com
customer9-support.zoho.com
customer10-support.zoho.com

We hope you find this process easy to complete. If you have any questions, please comment below or send an email to support@zohodesk.com.

Cheers,

Team Zoho Desk