Used the "email status" (Sent, Open, Bounce, etc) to update other field, send another email, take any business decision, etc.

Used the "email status" (Sent, Open, Bounce, etc) to update other field, send another email, take any business decision, etc.

Hello, in our business we considered the "email status" as a big big important value because we can configure and automatized a several business rules (workflows and custom function) based in each status across the time but I can't see the way to do this.

Y have the "wonderful" surprise (see the irony) when I ask for the "support" people of the CRM and they told me "you can put MANUALLY the value in other field and configure a workflow or other things that you need. I ask them for a automatization and they told me for a MANUALLY action when I say it that we send a 500 email (approximately) per day. I have the chat transcription of this answer.

Someone knows how can I do this?. Anyone has an idea to make this possible?