User can't sign up with email address

User can't sign up with email address

We had two accounts for two business. We have merged companies and we are now using one Zoho account. My admin is kchisholm@precisionpv.com. The old account was phoffpauir@precisionpv.com.

The new users email is bbarlow@precisionpv.com. He has been deactivated from phoffpauir account, but cannot activate under kchisholm account. It says that he can't be on both accounts.

I need him to be able to activate under the kchisholm account please.