User Cannot View Ticket from Help Center
Firstly, I want hide the 'department' from the Help Center. I have try this by unchecking the "Display in Help Center" of all departments. The ticket created by the user then will go to the default department. Now the user can still view the ticket from the Help Center. But when I as a agent move the ticket to the desired department, the user cannot view the ticket anymore from the Help Center. I just want the agent is the only one can choose which ticket belongs to which department, not the user. At the same time, I want the user can still view their created ticket in the Help Center even though the agent have move the ticket to the other department.
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Layouts just got a whole lot more customizable!
Dear Customers, Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable. Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values
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