using the Client script on the load of the form if service no is empty means then i want to make issue relate to is Service

using the Client script on the load of the form if service no is empty means then i want to make issue relate to is Service


using the Client script on the load of the form
if service  no is empty means then i want to make issue relate to field is Service
if Purchae no is empty means then i want to make issue relate to is Purchase




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                                                                                                                • Recent Topics

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                                                                                                                  Dear Zoho Desk Team, We hope this message finds you well. We would like to request an enhancement to the Round Robin Scheduler in Zoho Desk to better address ticket assignment efficiency. Current Behavior At present, the Round Robin Scheduler operates
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                                                                                                                  Hi, I have spent a few months working with FSM and have come across a critical gap in the functionality, which I find almost shocking....either that, or I am an idiot. The lack of bi-directional sync between Books and FSM on Sales Orders/ Work Orders
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                                                                                                                  Can anyone help me how to create web to lead from zoho marketing automation
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                                                                                                                  When looking at the organize Tabs window (bellow) you can see that some tabs are grayed out. there is also a "Add Module/Web Tab" button. When looking at this screen it's clear that the grayed out tabs can not be removed from the portal user's screen
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                                                                                                                  web to lead from zoho marketing automation
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                                                                                                                  Hi, I'm making a custom report by email based on commentaries. I have the email ready, all working great except for images that are being pasted in the commentaries. Zoho deals with them as temp images and so it requires authentication to view them, something
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                                                                                                                  I recently upgraded my Cliq subscription not my team (on the free version), are unable to login to their accounts. The error message received is Inactive License Looks like you have not been covered under the current free plan of users. Please contact
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                                                                                                                  Why is there not a search function to make it easier to find the script of interest when modifications are required.
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                                                                                                                  Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?
                                                                                                                • Zoho Books (and other Finance Suite Apps) - Clickable Item Name on Invoices and Reports

                                                                                                                  Hi Zoho Books team, It would be really helpful if the Item Name on Reports were clicable to take me to the item. The same on Invoices, often I am looking at an invoice and I want to look at the deails of a product. A link here would be helpful to jump
                                                                                                                • Zoho Books - Payment Gateway - Revolut

                                                                                                                  Hi Books Team, My feature request if to include the popular platform Revolut as a payment collection option on invoices in Zoho Books. Please upvote if you are also looking for this option.
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                                                                                                                  Hello, I've found myself becoming increasingly frustrated with the limited line-item seach when adding new items to an invoice. The problem is that the characters being typed are only being matched from the beginning of the item name.  This might be usable
                                                                                                                • How to Rank Tables by Row Count in Descending Order

                                                                                                                  I am trying to understand the consume of lines that grow up so fast in the last week. Is there any way to create a pivot table or query to get TABLE NAME LINES in descending order?
                                                                                                                • Dealing With One-Time Customers on Zoho Books

                                                                                                                  Hello there! I am trying to figure out a way to handle One-Time customers without having to create multiple accounts for every single one on Zoho Books. I understand that I can create a placeholder account called "Walk-In Customer", for example, but I
                                                                                                                • Marking a meeting 'done'.

                                                                                                                  I would like to somehow mark a meeting 'done' and placed under the contact's page rather than deleting it and having no record of it. Am I missing a button that does this?
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                                                                                                                  Hi, We regularly share Markdown (.md) files in Zoho Cliq. However, when we open these files in Cliq, the content does not render as Markdown—it displays as plain text. This forces us to copy/paste the content into an external Markdown viewer to read it
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