Using Knowledge Base to solve Requests

Using Knowledge Base to solve Requests

Hi.
I'm recently using Zoho Support
When solving a Request I didn't find a way to use an article from the KB (other than "copy - paste").
Is it a way to:
      - Link an article from the KB (FAQ, Known Issues, etc) in a few clicks.
      - Report how many times this article has been used to solve a Request.