Using SalesIQ Javascript API with Desk ASAP Integration

Using SalesIQ Javascript API with Desk ASAP Integration

We are using SalesIQ and have an integration using the Javascript API, such as:
  1. $zoho.salesiq.visitor.name(user.fn + " " + user.ln);
However, when using ASAP, we do not have access to the Javascript "$zoho" or "$zoho.salesiq" as it is not initialized when ASAP loads.

As ASAP uses iFrames to display the Zoho SalesIQ window, there does not seem to be an easy way to pass integration information to SalesIQ.

If we want to use ASAP, how do we still use the SalesIQ Javascript API?

If we cannot use the SalesIQ Javascript API, how do we configure Zoho Desk ASAP to pass as GET parameters to the iFrame URL for SalesIQ so we can continue to configure a customized SalesIQ experience for our individual customers?


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