V1.92: New Firefox Extension, Unattended Computers in Chrome Extension and Uninstall Option!

Firefox Extension: Instant Remote Support even without Signing-In!

The age of desktop is fading, and we all prefer to work with our favorite browsers. Recently we released our Chrome Extension and app. A lot of users love it. Now our Firefox Extension is available for Mozilla fans. You can run instant remote support sessions using the extension, even without signing-in. You can also manage your Unattended Computers configured in your account.

We have also added Unattended Computers section in our Chrome Extension. Check it out.

If you are happy with these handy extensions, looking for some particular enhancement, give us a shout here. We have plans to improve them further.

Uninstall Zoho Assist from your Customer's Computer!

Many users were asking for an easy option to remove Zoho Assist from their customer's computer once the session is done. We heard it. Now, Zoho Assist can be uninstalled from Control Panel itself. It will remove the downloaded .exe file, relevant folders and the back-end service, in case the session involved 'Run As Service'.

If you(Technician) uninstall Zoho Assist while the session is running, the remote support session will get terminated immediately, which is not advisable. Hence guide your customer to remove Zoho Assist, once you end the session.

Currently, uninstalling Zoho Assist is available for Windows OS only. This version also includes minor bug fixes. Feel free to share your feedback.

Release Notes: Version 1.92, May 2015

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Sticky Posts
Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
Release Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
Please read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward