View email threads directly in the records History and Interactions

Hello Enterprise Support community,

I am happy to introduce the ability to view complete email thread conversations directly from the records History and Interactions sections, along with email delivery status and sentiment insights on the Interactions page.

Whats new?

Access all the emails and threads in the History and Interactions sections.
Stay up to date on your emails' statuses through the interactions section. With positive and negative emojis you can quickly comprehend email sentiments.

Access emails conversations from the records Timeline

All email-related entries in the record's timeline now have clickable email subjects. When clicked it iwll open the email along with its threads.

Enriched log for sent emails

For emails sent form the org, the timeline now also contains the recipients' email addresses and the email subject line.

Manual emails sent

Emails sent via Email Notifications

Email delivery status is Interactions

In the interactions section, the status of each email sent entry is easily accessible for reference and automatically reflects the the latest update like Sent, Delivered, Opened and others.

Email Sentiments in Interactions

Sentiments identified in received emails are now visible in each records Customer Interaction section. Emails Received entries will now display positive sentiments for emotions like happiness, enthusiasm, trust, and gratitude. Negative sentiments will be displayed for emotions like confusion, discontentment, and frustration.

Note: These enhancements apply to emails sent via all the email-handling features (Cadences, Blueprint, Workflow Rules, etc.).

Availability: Feature is rolling out in the coming weeks. Please reach out to your dedicated support address if you have any issues.

Until next time,

Enterprise support team