Web-to-lead form BROKEN (just in the last day or two?)
Hello,
We use your Web-to-lead HTML form. Without any changes to our Web-to-lead code or settings, this feature had stopped working properly. The last properly-functioning lead was on 2/10/08 and the first problems emerged on 2/14/08. So something broke in the last 4 days.
** Our configuration **
We use a Web-to-lead form on the website when someone requests a whitepaper. When the user submits the form, ZohoCRM send the user an auto-response email (a specified email template with attachment). ZohoCRM also sends me (the account owner) a "WebLead Notification Alert" and enters the lead into the Lead Approval queue.
** The problem **
As of today, ZohoCRM is sending the auto-response email to ME, the account owner - NOT the the user who requested it!
Also the WebLead Notification Alerts that I receive are now coming from a different email address -- instead of "info@zohocrm.com", these alerts now come from "noreply@zohocrm.com". This is not a problem, but perhaps it's related to the change that is causing the problem.
This is a BIG problem for us! I'd appreciate any help you can offer. I assume that you changed something in the last couple days that broke this functionality, so I hope it is easy & quick for you to fix!!
Thank you,
Raj