Webhook Delete and Merge Not Working

Webhook Delete and Merge Not Working

I understand that Zoho has moved to a 'Ticket_Update' event for standard ticket deletions and we have been able to change our processes to handle those events. However when a ticket is merged I have been informed that I should receive a 'Ticket_Delete' event for that ticket, but my cache of the hooks I have received shows absolutely no Ticket_Delete events. Even if I permanently delete a ticket from the recycle bin manually I am not seeing any Ticket_Delete hooks come through.

My hook subscription is as follows:

  2. [
  3.     {
  4.         "id" : $removed,
  5.         "subscriptions" : {
  6.             "Ticket_Thread_Add" : {
  7.                 "departmentIds" : [ 
  8.                     $removed
  9.                 ]
  10.             },
  11.             "Contact_Add" : null,
  12.             "Ticket_Update" : {
  13.                 "departmentIds" : [ 
  14.                     $removed
  15.                 ],
  16.                 "includePrevState" : false
  17.             },
  18.             "Ticket_Add" : {
  19.                 "departmentIds" : [ 
  20.                     $removed
  21.                 ]
  22.             },
  23.             "Ticket_Delete" : null,
  24.             "Ticket_Comment_Add" : {
  25.                 "departmentIds" : [ 
  26.                     $removed
  27.                 ]
  28.             },
  29.             "Contact_Update" : {
  30.                 "includePrevState" : false
  31.             },
  32.             "Account_Add" : null,
  33.             "Account_Update" : {
  34.                 "includePrevState" : false
  35.             }
  36.         },
  37.         "url" : $removed,
  38.         "ignoreSourceId" : null,
  39.         "createdTime" : "2019-01-27T07:54:15.530Z",
  40.         "modifiedTime" : "2019-01-27T07:54:15.530Z",
  41.         "createdBy" : $removed,
  42.         "isEnabled" : true
  43.     }
  44. ]

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