Webmail not accessible
Webmail not accessible
Hello, we have issues accessing webmail.
We are a team of 20, I have two internet connections, with the main one it doesn't work, if I do tethering it does.
Another teammember can't access it all: different device, connection from another place / different internet connection.
I used traceroute for all the three connections:
Tethering connection: working
traceroute to mail.zoho.com (74.201.154.248), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 12.214 ms 1.548 ms 2.696 ms
2 host-92-0-240-1.as43234.net (92.0.240.1) 6.744 ms 6.617 ms 8.030 ms
3 host-78-151-228-24.as13285.net (78.151.228.24) 7.480 ms 7.399 ms 9.625 ms
4 host-78-151-228-25.as13285.net (78.151.228.25) 7.721 ms
host-78-151-225-208.static.as13285.net (78.151.225.208) 7.148 ms
host-78-151-228-95.as13285.net (78.151.228.95) 8.222 ms
5 host-78-144-11-89.as13285.net (78.144.11.89) 9.087 ms
host-78-144-11-199.as13285.net (78.144.11.199) 11.983 ms
host-78-144-11-201.as13285.net (78.144.11.201) 8.166 ms
6 host-78-144-11-12.as13285.net (78.144.11.12) 8.218 ms
host-78-144-11-18.as13285.net (78.144.11.18) 8.200 ms
host-78-144-13-8.as13285.net (78.144.13.8) 14.663 ms
7 ae2-97.lon10.ip4.gtt.net (77.67.64.5) 8.973 ms 9.539 ms 8.106 ms
8 xe-5-2-3.sjc10.ip4.gtt.net (141.136.106.197) 246.584 ms
xe-1-1-6.sjc10.ip4.gtt.net (89.149.186.206) 322.115 ms
xe-5-1-1.sjc10.ip4.gtt.net (141.136.108.197) 250.190 ms
9 * * *
10 * * *
Main internet connection: not working
traceroute to mail.zoho.com (74.201.154.248), 64 hops max, 52 byte packets
1 172.20.10.1 (172.20.10.1) 0.869 ms 0.589 ms 0.474 ms
2 * * *
3 172.23.192.197 (172.23.192.197) 41.536 ms 29.524 ms 30.001 ms
4 172.23.226.41 (172.23.226.41) 31.095 ms 48.334 ms 43.434 ms
5 188.31.254.50.threembb.co.uk (188.31.254.50) 30.236 ms 38.070 ms 47.009 ms
6 188.31.255.89.threembb.co.uk (188.31.255.89) 34.216 ms 38.899 ms 29.742 ms
7 ae4.man11.ip4.gtt.net (141.136.98.193) 68.277 ms 40.248 ms 29.964 ms
8 xe-7-0-3.sjc10.ip4.gtt.net (89.149.186.254) 174.149 ms 175.171 ms 173.588 ms
9 internap-gw.ip4.gtt.net (77.67.70.26) 190.239 ms 179.329 ms 180.346 ms
10 border1.pc1-bbnet1.sje005.pnap.net (66.151.144.13) 180.754 ms
border1.pc2-bbnet2.sje005.pnap.net (66.151.144.75) 179.258 ms
border1.pc1-bbnet1.sje005.pnap.net (66.151.144.13) 179.312 ms
11 * * *
Main internet connection of my colleague: not working
Tracing route to mail.zoho.com [74.201.154.248] over a maximum of 30 hops:
1 44 ms 98 ms 99 ms dsldevice.lan [192.168.1.254]
2 18 ms 10 ms 8 ms lo0.12.central12.pcl-bng02.plus.net [195.166.130
.153]
3 9 ms 13 ms 15 ms irb.12.pcl-cr02.plus.net [84.93.249.114]
4 9 ms 10 ms 9 ms 195.99.126.98
5 9 ms 13 ms 10 ms core3-te0-0-0-27.faraday.ukcore.bt.net [109.159.249.177]
6 9 ms 19 ms 16 ms peer2-et-3-3-0.faraday.ukcore.bt.net [62.6.201.193]
7 17 ms 26 ms 9 ms 213.137.183.102
8 12 ms 11 ms 12 ms 82.112.115.185
9 171 ms 170 ms 170 ms ae-1.r03.londen05.uk.bb.gin.ntt.net [129.250.6.230]
10 178 ms 176 ms 178 ms ae-15.r03.amstnl02.nl.bb.gin.ntt.net [129.250.6.25]
11 18 ms 20 ms 26 ms ae-4.r23.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 157 ms 135 ms 108 ms ae-6.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.176]
13 169 ms 160 ms 160 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 161 ms 171 ms 160 ms ae-23.r01.snjsca04.us.bb.gin.ntt.net [129.250.4.4]
15 * * * Request timed out.
What's going on with your server? 2 or 3 ISPs have problem to connect with it