It was suggested to use the description field or create a multi-line field for the comment field of the form in the Lead/Contact section but that makes absolutely no sense. What happens when the next time someone contacts us via the website? That field will be replaced and the previous comment lost.
In the form I'd like a Name, Email and Comment section. It would be preferable if a note or email record were created. Each time someone contacts us via the website.
I'm surprised this isn't a feature. How is everyone else getting contact form message information updated into their CRM?