WFH Tip : 2 Support and fix issues remotely with Zoho SalesIQ's screen sharing
Whether your business is a big, international brand or a small startup, screen sharing can add exceptional value to your business plan and structure, regardless of what your business does. In today's WFH scenario, screen sharing can be a blessing that can help you support your customers and fix issues for them quickly and effieciently.
This post will tell you how Zoho SalesIQ's screen sharing feature - powered by Zoho Assist can revolutionize the way you collaborate and communicate with your customers and team members.
What is Zoho Assist and how does it work with Zoho SalesIQ?
- Zoho Assist is a cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions.
- This, along with Zoho SalesIQ helps you provide on-demand customer support through remote assistance and screen sharing in the live chat window.
- You can integrate Zoho SalesIQ with Zoho Assist to request your visitors for a remote assistance session and then take control of their screen, and fix issues in seconds.
What are the advantages of this integration?
1. Easy and quick installation:
Sharing screens on SalesIQ using Zoho Assist involves no complicated installation or setup. All you have to do is just to request remote access from the customer and once the customer joins the session, your screen sharing will begin.
2. Remote access across time zones:
You might be tracking customers from countries all over the world on your SalesIQ dashboard. The screen sharing feature, powered by Zoho Assist goes one step ahead and lets you connect/share screens from anywhere with anyone across the globe, irrespective of time zones.
3. Build stronger relationships:
When you let your customers or team members collaborate with you on your ideas, it increases the engagement and builds a better relationship.
4. Online Demonstration of Your Product:
If you are a product-oriented company, SalesIQ's screen sharing feature, powered by Assist will let you talk to your potential customers directly using screen share and show them the intricacies of your product like how we do at SalesIQ.
5. Remote training for customers:
Screen sharing lets you expand remotely on a comparatively low budget and work in coordination with your team and your client base. You can organize training sessions for your customers and colleagues while they can clarify their doubts via chat and make suggestions about your product with reasoning.
6. Provide support irrespective of OS:
Zoho SalesIQ powered by Zoho Assist, provides live chat along with screen sharing with which you can connect with devices across all platforms without any exclusive configuration and provide quality support to your customers. For example, if you work with MacOS, you can connect to a customer who works on Windows without any hassle. So live chat along with screen sharing can double up your efficiency.
To learn more, check out our page and get started right away!
Regards,
Michelle
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Michelle Concetta Fernando
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