WFH Tip 3: Connect seamlessly and provide one-on-one resolutions with SalesIQ Audio calls
Greetings from Zoho SalesIQ!
This week's tip will focus on Audio calls in Zoho SalesIQ and how they can help you make your WFH scenario twice as productive.
Zoho SalesIQ is a customer engagement software that lets you initiate live chat sessions with your website visitors which is a quick, efficient and inexpensive way to provide instantaneous support to a customer or prospect. However, when conversations start getting interesting and deep, being limited to just typing can be frustrating.
Being able to talk to someone one on one can be invaluable when it comes to sales or answering customer queries.
- A no-dial calling option - All you have to do is click on the Audio call button at the top right corner of your window to switch seamlessly from chat to voice conversations with a website visitor. There is no dialling or remembering of numbers involved. This works both ways and makes communication effortless for both operators and customers.
- Personalised, quicker resolutions - Customer queries can be resolved over live chat. However, when the visitor has recurring doubts that are more complicated, audio calls can be a blessing. Sometimes, explaining concerns over live chat can be taxing and tedious for visitors and operators. This is when connect with operators then and there over voice calls.
- Zero installation costs - In order to avail the Audio call option in SalesIQ, you do not have to install any exclusive hardware or spend any cost on installation. Once you enable the live chat widget on your website, you will find the Audio call option available at the top right corner, using which you can make any number of calls. All you need is a computer speaker or a headset plugged in to your computer.
- Increased sales - Text conversations are convenient but conflicts become more hostile while you're texting. You could use these audio calls instead to add a personal touch to your sales and marketing efforts and to allow you to connect directly with your visitors, as people.
- Voice recording - Visitors also have the option of sending recorded voice notes to the operators in case the call has been declined or missed. Operators can play these voice notes later and respond to visitor queries.
- Multitasking support - Along with phone calls, SalesIQ allows you to share documents, images, articles, etc. all while simultaneously engaging in a conversation. So you can seamlessly hold more integrated calls with clients or staff from other corners of the globe.
Note:
Your operators can answer calls on the go or initiate calls to visitors from the SalesIQ mobile app.
Download our mobile app right away! Available on the App Store and Google Play Store .
Regards,
Michelle
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Michelle Concetta Fernando
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