What is Resolution Time in Business Hours
HI,
What is the formula used to find the total time spent by an agent on a particular ticket?
How is Resolution Time in Business Hours calculated in Zohodesk?
As we need to find out the time spent on the ticket's solution by an agent we seek your assistance here.
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Using Agent Email Address as From Address
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A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-importantWebinar 2: Supercharged customer support for growing business
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You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green2024 Email Authentication Standards: Elevating Security with Google and Yahoo
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