Hello, 

My business has been stalled due to Zoho duplicating workdrive with switching on zoho one trial. There are two workdrives - one with my files mapped to workplace and one empty mapped to zoho one.-- integrationg programs are super consfused and throw a blank error and my full operations has halted.. The support team has been very unhelpful - its has been 5 days for such a  critical issue and no response hinting that they are  working towards a resolution . One response every 24 hours is sent- asking what help i want,  offering pricing clarifications if it is dual without addrressing the core issue- though the complaint is detailed self explanatry with pictures- Unbelievable how they are so poor in support despite saying my business has been stopped due to this.   Anybody has an escalation email please? I had provided my phone number to them too - no response? Isnt there a support ticketing system with priorities and timelines and escalation matrix for such a big company where the teams and the customer can directly track accountability ? Why do i have to raise tickets  through email and follow up through email for everything ? Ticket Number : ## 157212481 ## Someone from the community pls help with an effective contact or email or any  escalation way to get this resolved immediately- am only one step away from quitting zoho altogether