What's New in Zoho Backstage - November 2024
Hello everybody,
Discover the latest features and enhancements we've rolled out this month to help you deliver better event experiences and manage your operations more efficiently.
WhatsApp Integration (New feature)
Transform your attendee communication with the power of WhatsApp! With over 2 billion users worldwide, WhatsApp is a preferred platform for instant messaging, delivering unparalleled global reach and engagement. Studies show that messages sent via WhatsApp are read and acted upon faster than emails, making it the perfect choice for time-sensitive updates and event notifications.
Why WhatsApp?
- Global Reach: Connect seamlessly with attendees worldwide on a platform they already trust and use daily.
- Instant Communication: Ensure your messages are delivered and read in real time, ideal for urgent updates.
- Higher Engagement: Boost open rates and attendee actions with notifications that stand out in WhatsApp’s familiar and user-friendly interface.
- Personalized Messaging: Leverage message templates to craft tailored and meaningful communication.
How It Works with Zoho Backstage
Our new WhatsApp integration is designed to streamline event communication and keep attendees informed at every stage. This feature enables you to:
- Send registration details, event updates, reminders, and announcements directly to attendees' WhatsApp accounts.
- Automate communication using triggers for actions such as ticket purchases, reassignments, or cancellations, ensuring messages are sent exactly when needed.
- Customize message templates to fit your event’s tone and requirements. Templates must go through a simple approval process for compliance and quality assurance.
A Facebook Business Manager account and a WhatsApp Business Platform are mandatory to use this feature.
Integrate WhatsApp into your Zoho Backstage portal today to elevate your event communication and deliver memorable experiences. Click here to learn how.
New Gallery Settings
We’ve revamped Event Gallery settings to give event organizers complete control over their event galleries. All settings are now grouped under Event Gallery Preferences, making it easier to manage key functionalities, including the newly added NSFW Content Blocker.
Key Updates in Event Gallery Preferences:
- Photo Downloads Control: Disable the Photo Downloads option to prevent images from being downloaded directly or via right-click from the event website.
- Centralized Management: Access all preferences from Manage > Event Library > Event Gallery > Preferences.
- Consistent Settings: The same preferences will also appear in the Design tab for seamless access.
NSFW Content Blocker (Early Access)
Powered by Zoho’s AI engine, Zia, this feature automatically blocks explicit images when participants try to upload them. While currently in early access, the NSFW Content Blocker will be fully released in the next update.
Exhibitor Enhancements
We've made several updates to improve exhibitor management and booth customization:
- Tailored Booth Display: Choose to display exhibitor logos or names for booked booths.
- Add Multiple Booths: Quickly create multiple booths within the floor planner editor to improve efficiency.
- Efficient Booth Management: Find booths quickly with the new search function in the booths tab.
- Floor Planner Element Customization: Adjust Fill Color, Stroke Color, Shadow Color, Shadow Offsets, and Stroke Width for a more personalized look.
- New Keyboard Shortcuts: Use shift + arrow keys for swift element adjustments.
- Booth Identification: Booked booths now display the booth name and exhibitor name prominently.
Other Enhancements
Ticket Class Registration Links
Generate unique URLs for specific ticket classes, enabling direct registration without navigating through the main page.
Schedule Email Notifications for Purchasers
You can now schedule email notifications for your purchasers! Send timely updates about order status and more at a time that works best for you.
Sign-in OTP Email Delivery Report
Access a comprehensive report on the delivery status of sign-in OTP emails sent to users. This report offers insights into successful deliveries, failures, and potential issues to help you identify and address email delivery concerns.
For early access to new features or any product-related questions, contact us at support@zohobackstage.com.
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