Greetings from Zoho Desk!
We are thrilled to announce that WhatsApp for Zoho Desk, powered by Twilio, is now available for beta access.
Multichannel customer service doesn't completely serve its purpose until you support customers in channels that are most convenient to them. It makes the customer's life easier when getting an issue resolved is as simple and quick as talking to a friend.
With over two billion users worldwide, WhatsApp is the most popular chat application around the world. This integration empowers you to provide live support through WhatsApp, right from within Zoho Desk.
When customers message your business on WhatsApp, your agents can choose conversations and respond to them without leaving their help desk. Agents can reply to customers, send attachments, and resolve issues, all in real time. Zoho Desk helps you keep track of these conversations by logging them as tickets.
We're excited to have you try out this new feature and give us your feedback! You can request access to the beta version of this feature here. If you face any issues, send us an email at email@example.com and we'll look into it right away! Please note that this feature is available only for Professional and Enterprise users.
Note: Early access for this feature will be rolled out in phases for partners, starting with the United States. We'll keep you posted once we start rolling out the feature for other regions.
Let us know what you think. Happy ticketing!
The Zoho Desk team