Whatsapp - Zoho CRM integration

Whatsapp - Zoho CRM integration

Hi, I was told today by Goutham at CRM support that Zoho CRM didnt plan to support whatsapp and we should use a this marketplace app. The marketplace app that was suggested to us had about 25% 1 star reviews.

a choice selection of reviews;

  1. "Newest update version 18 errors out and will not work."
  2. "I purchased this but it does not let you send bulk whatsapp. Asks you to pay more to upgrade. very misleading and not trust worthy"
  3. "complicated to use and has misinformation. It show a price of 2 dollars, but after they tell that per this price the app doesn't work and you need to sign a plan with monthly cost between 5 to 15 dollars"
Why cant zoho support this natively without us going through unreliable third parties? I am sure there are hundreds of requests already, in fact I was told by Sarath at Zoho Social support that whatsapp was more aligned with CRM team, and the CRM product team was looking at it. Why is it not important for the product team to support the global standard communication app? Look at this thread, with 34k views, obviously, people want it. Is it locked because too many comments? HAHA