Why doesn't Commerce have a CHAT help team like Books?

Why doesn't Commerce have a CHAT help team like Books?

Commerce is a more expensive product, especially considering the monthly % being paid, and yet has only email available to help solve problems, while Inventory and Books have an amazing team available on chat. 

As a business owner, it can be incredibly frustration to wait  for a critical issue to be responded to via email, and, as they're often complicated issues, resolution it takes much, must longer (and therefore more costly to the business) than if it were resolved via chat.

Why is this not being implemented? 

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