Why is my Lookup field not being set through Desk's API?
Hello,
I'm having trouble setting a custom field when creating a Ticket in Zoho Desk.
The endpoint I'm consulting is "https://desk.zoho.com/api/v1/
The lookup points to a
Contact in CRM, but sending my 'cf_patient_name' field as the Contact
ID I would like my Ticket to be associated with does not accomplish
that.
Even worse, the response I get from the
API does not contain the same JSON file I sent, which suggests that my
field is being ignored.
I tried changing my token's permissions to include the one's needed for searching contacts, but that doesn't work either.
Please take a look at the attachments showing how I send my payload to Zoho (input.json) and what I receive back (output.json). They are just a subset of my real data, so if you think something is missing, it's probably because of that.
Sincerely,
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