Why is Zoho One Support So Terrible?

This is sad people. I've posted on here over 10 times PLUS made over 10 calls PLUS made over 10 email requests now for OVER TWO MONTHS. I've been begging Zoho to sign us up for premium support. I'm begging them to take a lot more money from me. They refuse to help us. We are a 30 person company with multiple million in revenue and this is super duper unprofessional to leave us hanging like this. Totally about to roll out on you people.

WHY DO YOU REFUSE TO HELP MY COMPANY? WE PAY OUR BILL AND BEG TO PAY MORE FOR HELP. MULTIPLE TIMES YOU'VE PROMISED TO SET US UP WITH PREMIUM SUPPORT BUT YOU WON'T EVEN GET BACK TO US NOW. WOW YOU GUYS ARE SOOOO BAD AT SUPPORT. WORST SUPPORT WE'VE EVER EXPERIENCED AND I'VE BEEN IN BUSINESS 15 YEARS!

JUST LAST WEEK SOME DUDE NAMED RANGA MISSED MULTIPLE CALL APPOINTMENTS AND THEN FINALLY PROMISED TO SEND US OUR FIRST INVOICE FOR PREMIUM ZOHO SUPPORT. STILL WAITING. STILL WAITING. STILL WAITING.

VERY CONFIDENT THAT WE'LL GET ZERO HELP ON THIS TERRIBLE COMMUNITY BOARD. MOST PEOPLE ON HERE ARE "ONE MAN SHOWS" LOOKING TO SELL THEIR VERY MEDIOCRE DEV SKILLS ON HERE. I'M ONLY INTERESTED IN SPEAKING WITH ZOHO EMPLOYEE.

Moderation update: We're sorry for the bad experience, and want to assure you that we have taken the feedback shared by all of you in this post seriously. As the issues and experiences vary from one customer to another, its best if we can check and sort them out at the individual level through appropriate channels. Given that considerable amount of time has passed since the original post here, in order to prevent redundant notifications for all the participants, we are locking this post. If you have any concerns, do reach out to our support directly. Rest assured, we will do our best to get your concerns addressed in a timely manner.

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