Widgets and Tags are now supported in the Desk Android app

Widgets and Tags are now supported in the Desk Android app

Hello All,

In the latest version of the Desk Android app (v2.4.12), we have brought in support for widgets wherein a quick overview of your ticket stats can be viewed (for eg: Number of Open, On hold, Overdue and Unassigned tickets). Upon clicking on those stats, you will be taken to the respective ticket views directly within the Desk app. Refer to the screenshots depicted below:






In this version, we have also supported Tags, wherein you can now add new/existing tags, remove tags in a ticket. Zia tags are differentiated from manually added tags. Refer to the screenshots depicted below:








You can update to the latest version of the Desk Android app (v2.4.12) from the link given below:

 https://play.google.com/store/apps/details?id=com.zoho.support&hl=en_IN&gl=US


Do try out the feature and share your feedback in the comments section!

 

Regards,
Arvind

      Zoho Marketing Automation

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