Wishes for the further Zoho development in the areas: Leads, Email history and Data access security

We are new users of Zoho CRM, Enterprise edition. We have used the system for 1,5 months now, and still implementing some customization. There are some obstacles for the full system customization and therefore we would like to post some wishes for the further Zoho CRM development, that would make the system even more flexible and user-friendly:

1. It would be wonderful to have Leads not as contact persons, but as companies. In our company (as in many others) we are first of all interested in contacting company, and then it can be several persons whom we communicate to during the pre-sales process.

2. It would be of great use if it was possible to see email history under the company (account) profile, i.e. email conversations with ALL the contacts associated with the company. Furthermore, this history should not disappear from the account profile if a contact person changes.

3. We would like to be able to assign several emails to one lead/contact in such way that email history from all of these emails will be attached to that person.

4. The data access security is currently organized on the personal level. Hence, as far as our employees work on clearly separate markets, it works fine. But once our sales managers work in several markets/projects which cross just partly, it becomes impossible to organize the data access in some good way. (Example: Anna works in markets A and B, Mark works in markets B and C. They need to see each other’s information from the market B, but Anna should not see information from market C as well as Mark does not need to see information from market A). We have worked out a semi-good solution via custom views, but it is not perfect and rather complicated. Thus it would be of great use if contacts could be associated with groups, not just users. Then all we need to do is to associate users with the corresponding groups so that they get access to the right information and nothing more. It would also simplify the data transfer when someone leaves the company: a person leaves the company, but all the information is kept as assigned to the group, not to the person. Thus a new employee gets access to the group and can easily see all the information collected by previous employee(s).