I've been told by Zoho Support that a Workflow that is triggered by a field update will not be triggered if that field update is done by another Workflow.

I'm hoping that someone has found a workaround for this. Let me explain my use case and maybe someone has a better idea:

Our application upserts new accounts when they become a customer via API. It will update the Account Status field to Customer as well as some other important fields having to do with our customer journey. I then have a workflow that updates all the Child Contacts with certain information that we use for scoring and automation.

When one or more of the custom contact fields is updated to meet certain criteria, I built a workflow to send an email to that contact. Since those fields are updated by the Mass Update of Child Contacts workflow, the email workflow doesn't happen.

Thoughts?