Hi all,
Workflow rules that were working up to about a month ago, specifically for accounts that have 1 field modified with set conditions, that schedule emails based around these conditions, are no longer working.
I was originally told to add the "unsubscribe" section to an email. Still does not work.
I was then told that to fix this issue, I need to modify every single condition that I have set.
As you can image, doing this to every single condition, for every single account, for every single new member, or renewal, just for an email to be scheduled is not using company time advantageously.
In addition, an alternative would be to select the "repeat this workflow whenever an account is edited" but this will only prompt instant actions. I don't know about you, but when we need to sent out weekly emails about benefits, a member is not going to want 10, or 15, or 30 emails all sent to them in one go, that's why they were scheduled in the first place.
Although I have been assured that a fix is being looked into, they are unable to give an ETA, so in the meantime, these scheduled emails are having to be set up manually. Who should I bill this waste of time to whilst this is being fixed?