Hopefully, you'll be able to help me with this one.
I've got two custom modules and work with the Deals Module as well, all of them have 3 different layouts matching fields:
I'm trying to update 4 o 5 records "depending" on the layout I'm using.
1. SLA Rates to Sites Standard (Sites Module, action triggers on creation or edit of all records matching standard layout)
mp.put("NBD",ratesnbd);
mp.put("HalfDay",rateshd);
mp.put("SameDay",ratesd);
mp.put("FullDay",ratesfd);
mp.put("Transportation",ratest);
updateRec = zoho.crm.updateRecord("Sitios_Excis",customId,mp);
info updateRec;
2. SLA Rates Sites to Deals (Deals Module, action triggers on creation or edit of all records matching standard layout)
mp = Map();
mp.put("NBD",ratesnbd);
mp.put("HalfDay",rateshd);
mp.put("SameDay",ratesd);
mp.put("4hrs",ratesd);
mp.put("FullDay",ratesfd);
mp.put("Transportation",ratest);
updateRec = zoho.crm.updateRecord("Deals",customId,mp);
info updateRec;
So far works great, and fetches the data perfectly, and every time I work with any of those records, I get the info updated. However, I created two more rules:
1. SLA Rates to Sites Personalized (Sites Module, action triggers on creation or edit of all records matching personalized layout)
mp = Map();
mp.put("Break and Fix Four Hours",bffh);
mp.put("Smart Hands Four Hours",shfh);
mp.put("Break and Fix NBD",bfnbd);
mp.put("Smart Hands NBD",shnbd);
updateRec = zoho.crm.updateRecord("Sitios_Excis",customId,mp);
info updateRec;
2. SLA Rates Sites to Deals (Deals Module, action triggers on creation or edit of all records matching personalized layout)
mp = Map();
mp.put("Break and Fix Four Hours",bffh);
mp.put("Smart Hands Four Hours",shfh);
mp.put("Break and Fix NBD",bfnbd);
mp.put("Smart Hands NBD",shnbd);
updateRec = zoho.crm.updateRecord("Deals",customId,mp);
info updateRec;
These last two Workflow Rules do not work, I've tried disabling the other ones, I've tried creating them again from scratch, changing the fields, I just can't make them work.
If screenshots are needed, I'll be more than happy to share them.
Any guides on the matter will be very helpful, thanks in advance.