Workflow automation is honestly one of the biggest reasons my clients choose Zoho. But there is one problem I keep running into across almost every implementation.

When a workflow fails, nobody finds out.

Email alerts hit daily limits and just stop. Custom functions time out. Webhooks fire into a void because of a downstream issue. And the CRM does nothing. No alert, no notification, no flag. The workflow log exists but you have to go looking for it manually, and no one does that daily.

The real damage is invisible. A follow up email never went out. A field never updated. A deal moved forward without the right person being notified. You find out weeks later when a client asks why they never heard back.

What I am asking for is not complicated. Just a native alert to the admin when a workflow fails or skips a record. Even a weekly digest of workflow failures would be enough. Right now there is no way to know unless you build a custom monitoring layer yourself or something visibly breaks.

My clients assume their automations are running. That assumption is not always correct. And when it is wrong, it costs them deals.

Has anyone else been managing this with a workaround? And Zoho team, is anything like this in the pipeline?