WTF - no respond to MISSION CRITICAL MAIL ISSUES

WTF - no respond to MISSION CRITICAL MAIL ISSUES

I really don't get this - we have left 3 EMERGENCY issues - all been left unanswered.
 
Our MAIN MAIL is down and it is MISSION CRITICAL for us.
 
FIX IT NOW OR LOOSE US AS CLIENT !!!!
 
Look into your support tags or contact me on phone +45 31 38 11 30
 
Like I wrote in LAST ticket - fix it today or loose us today, we can't afford this