WYSIWYG editor failing to load CSS and images

WYSIWYG editor failing to load CSS and images

Hi all,

I previously reported this here: https://help.zoho.com/portal/en/community/topic/problem-with-custom-css-in-editor , but that problem seemed to subside for a while. Now it has returned with a high level of consistency.

The basic symptom is that when the WYSIWYG editor opens it fails to load custom CSS, page content images, and even images that are a standard part of zoho wiki, for example the bullet triangles for the page TOC.  It also happens intermittently without any custom CSS, in that case only failing to load images.

Firefox 47.0, no addons enabled, on Windows 7-64, latest updates.

At the moment, and for the past couple of days, failure to load custom CSS and images has happened close to 100% consistently. (Prior to that I wasn't using zoho wiki intensively for a while.) It's also 100% consistent that if I open Firefox's Inspector window the WYSIWYG editor opens properly.

I am attaching a screen-cap video to illustrate some cases.

gwideman_zoho_wiki_editor_CSS_imgs_2016-07-13_16.wmv.zip shows the incorrect behavior with Inspector closed, and correct behavior with Inspector open.

gwideman_zoho_wiki_editor_imgs_no_custom_css_2016-07-13_16C.zip shows what happens with no custom CSS file.  In that video, the third attempt to open the editor fails to load the images.

As I noted previously, when the editor loads incorrectly, I can get the CSS and images to load if I then open Inspector and manually edit their relative URLs to add explicit "https://[my_blog_domain]".

When the editor does load correctly (eg: with Inspector already open), these same URLs (without explicit domain name) work fine. So I'm not sure what's different between the two cases. (And obviously, since having the Inspector open makes the symptoms disappear, it's hard to investigate.)


(My tracking Id GWZ1028 ).

                          Zoho Desk Resources

                          • Desk Community Learning Series

                          • Digest

                          • Functions

                          • Meetups

                          • Kbase

                          • Resources

                          • Glossary

                          • Desk Marketplace

                          • MVP Corner

                          • Word of the Day

                              Zoho Marketing Automation

                                      Manage your brands on social media

                                              Zoho TeamInbox Resources

                                                Zoho DataPrep Resources

                                                  Zoho CRM Plus Resources

                                                    Zoho Books Resources

                                                      Zoho Subscriptions Resources

                                                        Zoho Projects Resources

                                                          Zoho Sprints Resources

                                                            Qntrl Resources

                                                              Zoho Creator Resources

                                                                Zoho WorkDrive Resources

                                                                  Zoho Campaigns Resources

                                                                    Zoho CRM Resources

                                                                    • CRM Community Learning Series

                                                                      CRM Community Learning Series

                                                                    • Tips


                                                                    • Functions


                                                                    • Meetups


                                                                    • Kbase


                                                                    • Resources


                                                                    • Digest


                                                                    • CRM Marketplace

                                                                      CRM Marketplace

                                                                    • MVP Corner

                                                                      MVP Corner

                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now