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"You are not allowed to delete any contacts as you have already exceeded the maximum limit to delete contacts from this org. For further details, please contact our support support@zohocampaigns.com."

I am trying to delete all contacts to start fresh.  Every time I try to delete anything the message above is what is received.  The ones that have been deleted already do not re-sync, so I want to start from scratch. 

Please advise!

1 user has this question.
3 Replies
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  • 10 years ago

Hello,


Thank you for your post.

In the free plan, you can store a maximum 2000 contacts, if you want to add more, you have to upgrade the plan. 

Deleting and re-adding the contacts is not allowed in the free plan and in the subscribers plan.

In your case, we have reset the limit once, as you want to start fresh. Kindly note that we will not be able to reset again. If you want to send the campaigns to more number of contacts, kindly upgrade the plan.

Get back to us for any clarifications.

Regards,
Naveen
Zoho Campaigns Team

Not being able to create an email campaign list from scratch due to old, undeletable contacts seems counterintuitive.

As a Zoho Mail subscriber, I expect a smoother experience. Today's work was hindered by these issues. I attempted to resolve this by purchasing an additional 'Campaign' subscription that did cost me $1, which seems unnecessarily complicated.

Consider incorporating these features into the main subscription plan, eliminating the need for add-ons and frustration.

I'd willingly pay $60 or $70 annually, up from the current $52, for a seamless Zoho Mail experience. However, today's frustrating encounter, marred by numerous 'you can't add that/you can't delete that' error messages, prompted me to share my disappointment publicly.

  • 17 days ago

Hello,

Thank you for your comment.

Zoho Campaigns is a permission based email marketing tool which is different from Zoho Mail. We see that you have an active subscription in Zoho Campaigns and your contact deletion limit got reached.

We have sent you a detailed email regarding contact deletion limit and possible options to proceed further. Kindly check our email and let us know if any further assistance needed.

Hope this helps.

Regards,
Meyyappan CT

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