Welcome to Portal
Hey Pauline!
Glad to hear you like the Elegant theme :) Yes, I can assure you that you don't have to worry about the URLs. Migrating to the new help centre themes wouldn't have any effect on the URLs.
Regards,
Ash | Zoho Desk
You too, Pauline :)
Regards,
Ash | Zoho Desk
Hi Ash, I'm using the Elegant theme but the 'preview' function doesn't seem to work; i can't change any hex codes to customize the theme, or preview the changes and therefore cannot publish any changes. Is there a known issue currently?
Hello, I'm wondering if it's possible to change the icons on the modules widget of the elegant theme. The grey/orange ones on the homepage. We are able to customize a lot of this theme using CSS to match our live website but these icons are SVG's and none of the changes I try (fill, stroke etc) seem to affect them. Any help?
@Scaletec,
It appears our developer can help you customise it over a remote session; reach out to us at 'support@zohodesk.com' with your convenient time slot.
Regards,
Ash | Zoho Desk
Four months ago: "I have good news: Allowing users to design their own layout for the help centre portal is something we are already working on. Considering the current work items and the efforts involved, we wouldn't be able to commit an ETA at this time. We'll continue to provide updates as we have news."
One thing is for sure, that the ability to create our own layout is not coming quickly. We need more flexibility here. Please implement.
Hi, Bobby!
The aforesaid implementation would take time, as stated by Hugues, and we'd be able to come up with a tentative ETA once this has been advanced into the post-development stage. We're concurrently investigating the use-cases to be encompassed, and shall keep you apprised as we get closer to rolling it out.
Regards,
Ash | Zoho Desk
Glad you liked it, Alexander. Welcome to the Zoho Desk Community! :)
Regards,
Ash | Zoho Desk
Hi! The latest theme update has added that sticky search bar in Home. I use the Elegant theme and customised it a lot, but the menu in the sticky search bar does not inherit the Appearance customisation. :/
Feel free to reach out to support@zohodesk.com in case you'd like to have any assistance on the customisation front, Aline. Hope that points you in the right direction.
Regards,
Ash | Zoho Desk
Hi there. What efforts have been made to adhere Zoho help center themes to WCAG guidelines? In doing a basic audit of my company's Zoho Help Center, we have found many points of non compliance, and no authoring tools that allow us to bring out help center up to compliance. We have the "Elegant" theme, and a few example are: (1) poor screen reader accessibility in the search widget, (2) stripping of all "aria" and "role" attributes in the HTML editors, (3) no use of landmark tags in the theme page structure, (4) no use of "lang" attribute on the HTML tag. All in all, this poses a huge problem for any user trying to access out help center using assistive technology. Is this being addressed in any way?
I'd suggest reaching out to us at support@zohodesk.com so we can hop on an exhaustive discussion to best address this case, Leo. Hope this points you in the right direction.
Regards,
Ash | Zoho Desk
HII Team,
Thanks for sharing it.
It's very useful in terms of gaining knowledge.
Thanks & Regards,
Anubhav Pandey
t +353 1 886 5684 (IRL) +44 121 285 5684 (UK) | e anubhav.pandey@targetintegration.com
Website www.targetintegration.com | Twitter @targetint
Checkout our blog by Products: Odoo | Zoho | Microsoft Dynamics
Great to see your comments, Anubhav.
Regards,
Ash | Zoho Desk
Please enable 'Dark Mode' in Help Center 'customer view' with an option to switch back to 'Light Mode', it's 2021 after all!
Thanks for chiming in with your suggestion, Alexey.
Regards,
Ash | Zoho Desk
Hi i have a question about my template. I am using the classic template, but I want to make some changes regarding the design, is it possible to make them, such as I have an add ticket button, can I move it from the section that is found (header) to the bottom where I point it out?
Yes, you can modify it using the CSS customisation in Zoho Desk. Hit us up at support@zohodesk.com if you'd like to have the sample code.
Regards,
Ash | Zoho Desk
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Thanks for the quick answer. May you pass a wonderful day :)