Hi ZeptoMail team/community,

Our ZeptoMail account has been pending review for more than 3 business days and still shows:

“Your account is yet to be reviewed.”

I already created a support ticket, but have not received an update yet.

Ticket details:

• Request ID: #164553140
• Created on: 28 Jul 2026 8:07 PM
• Response due on: 29 Jul 2026 4:08 AM
• Status: Open
• Due on: 30 Jul 2026 8:10 PM

We are using ZeptoMail strictly for transactional-only emails, including:

• Signup confirmation
• Authentication emails
• Account/security notifications
• App notifications

Account/setup details:

• Domain: vio.family
• Agent: agent_1
• Sending method: SMTP
• DKIM TXT record: verified
• Bounce CNAME record: verified
• Sender address has been added for agent_1

However, SMTP test emails still fail with:

• Status: Process failed
• Reason: relaying-issues
• Message: Mail sending blocked
• Request triggered IP: 18.138.50.238

Could someone from the ZeptoMail team please manually review and approve the account, or let us know what account-level restriction or configuration issue is still blocking SMTP relay?

Thanks,
Tom