I have been a paying customer on Zoho Mail Premium, which clearly advertises a 40MB attachment limit. However, for a long time now, I have been experiencing ongoing issues sending PDF attachments over 10MB. Instead of sending properly as attachments, files are often converted into links, which frequently do not work properly on iPads or mobile devices.

This issue has seriously affected my business operations. I have had to resend files multiple times, explain the problem repeatedly to clients, and waste valuable work hours dealing with something that should function correctly under a paid business plan.

What is even more disappointing is the customer support experience. I have contacted Zoho support many times by phone and email and keep being told that the issue has been “escalated” and that someone will contact me. No one ever does, and no real solution has been provided.

For a business email service, reliability and support are critical. Unfortunately, my experience has been extremely frustrating and stressful due to the lack of follow-up and resolution.