Zia (Chatbot) not working in Chat in the ASAP React Native SDK

Zia (Chatbot) not working in Chat in the ASAP React Native SDK

Hi. I created a basic POC app using the ASAP React Native SDK (react-native-zohodesk-portal-sdk), the official sample app (Zoho-Desk-ASAP-React-Native-sample), and following the Working with the ASAP SDK for React Native guide.

Chat is not enabled in my Zoho Desk dashboard (SetupChannels → Chat). Zia is enabled (SetupGeneralZia).

I created a Mobile Add-On (SetupChannels → ASAP Mobile) with Chat and Zia enabled (the Chat settings are available in the Add-On creation window with Zia as the only option).

When I try to launch the Chat (ZDPortalChat.show()) in the React Native application (on iOS), "nothing happens". No logs are printed (logs are enabled: ZohoDeskPortalSDK.enableLogs()). The app is properly configured because I can launch other screens (KB for example) showing my account information.

If I do the same in a Web Add-On (SetupChannels → ASAP Web), it immediately works (the chat window works and Zia greets).

If I enable Chat in Zoho Desk (Setup  Channels → Chat) and in the Add-On, the Chat window now shows up in React Native (ZDPortalChat.show()) but the Chat messages are received by Zoho Desk agents, not by Zia.

Is there something else that I should do to get Zia working on the React Native chat?

Thank you very much.

            Zoho Marketing Automation

                      Zoho Pagesense Resources

                        Zoho SalesIQ Resources

                              Zoho TeamInbox Resources

                                Zoho DataPrep Resources

                                  Zoho CRM Plus Resources

                                    Zoho Books Resources

                                      Zoho Subscriptions Resources

                                        Zoho Desk Resources

                                          Zoho Projects Resources

                                            Zoho Sprints Resources

                                              Qntrl Resources

                                                Zoho Creator Resources

                                                  Zoho WorkDrive Resources

                                                    Zoho Campaigns Resources

                                                      Zoho CRM Resources

                                                            Design. Discuss. Deliver.

                                                            Create visually engaging stories with Zoho Show.

                                                            Get Started Now