Chat is not enabled in my Zoho Desk dashboard (Setup → Channels → Chat). Zia is enabled (Setup → General → Zia).
I created a Mobile Add-On (Setup → Channels → ASAP → Mobile) with Chat and Zia enabled (the Chat settings are available in the Add-On creation window with Zia as the only option).
When I try to launch the Chat (ZDPortalChat.show()) in the React Native application (on iOS), "nothing happens". No logs are printed (logs are enabled: ZohoDeskPortalSDK.enableLogs()). The app is properly configured because I can launch other screens (KB for example) showing my account information.
If I do the same in a Web Add-On (Setup → Channels → ASAP → Web), it immediately works (the chat window works and Zia greets).
If I enable Chat in Zoho Desk (Setup → Channels → Chat) and in the Add-On, the Chat window now shows up in React Native (ZDPortalChat.show()) but the Chat messages are received by Zoho Desk agents, not by Zia.
Is there something else that I should do to get Zia working on the React Native chat?
Thank you very much.