Zia enhancements: Owner suggestions during record creation, reports, and a checking tool
Hello folks!
We have some updates with respect to Zia and record assignment.
Quickly assigning a lead or a contact to the right sales rep is vital. In Zoho CRM, you can automate this using assignment rules. In assignment rules, you can let Zia decide who should own a new record. Zia analyzes your CRM data to determine the right owner for each new record.
This is no longer restricted to automated record assignment. During manual record creation, Zia will offer suggestions for suitable owners. You can also define the pool of users from which Zia should suggest record owners.
We have some updates with respect to Zia and record assignment.
Quickly assigning a lead or a contact to the right sales rep is vital. In Zoho CRM, you can automate this using assignment rules. In assignment rules, you can let Zia decide who should own a new record. Zia analyzes your CRM data to determine the right owner for each new record.
This is no longer restricted to automated record assignment. During manual record creation, Zia will offer suggestions for suitable owners. You can also define the pool of users from which Zia should suggest record owners.
You can toggle on Zia's suggestions during manual record creation via the Zia tab (Setup > Automation > Assignment > Zia), as well as add the users that can be considered for suggestions.
The dashboard also has two new additions: Zia's suggested owner reports and Check Zia's suggested owners functionality.
Zia suggested owner reports
You can now view the records that Zia has assigned, as well as the subset of those records that have been manually reassigned. You can filter this view by duration and navigate to individual records from here. This helps you measure Zia's accuracy, identify reasons for high manual reassignment rates in a particular team, and so on.
Check Zia's suggested owners
You can check how Zia assigns users in the Zia tab. Using the newly added Check button, you can prompt Zia with values for the different factors that are contributing to record ownership. For that specific set of values, you'll be able to see the hierarchy of Zia's suggested users. You can also use this to check Zia's performance on individual or sets of factors.
To learn more about these enhancements, see this help document.
These are available for Enterprise edition and above.
Do let us know your thoughts on these enhancements!
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