Zobot does not include links in transcript
I have a bot that will reply to a customer with links:
The script has an image and a url attached to the reply. I have noticed that in my chat transcripts the links do not appear?
here is an example.
In this example -- After Bishop says, "Okay lets check out this support page."
A link to the support page is displayed in the chat, but as you can see in the transcript it is not there.
Do I have to add the link/URL to a reply so it will be displayed?
Okay lets check out this support page. | 12:50:11 PM |
Did that resolve your issue? | |
No | 12:50:19 PM |
Here is the code.
question = {"name":"router","replies":{{"text":"Okay lets check out this support page.","image":"https://wiki.xmission.com/images/thumb/b/b6/AC1200.png/800px-AC1200.png","type":"links","links":{{"text":"Support Documentation","url":"https://wiki.xmission.com/Router_and_Wireless_Troubleshooting"}}},"Did that resolve your issue?"},"input":{"type":"select","options":{"Yes","No"}}};
response.put("questions",{question});
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