Zobot for Facebook, Instagram, and WhatsApp is live now!

Hi everyone,

We have an exciting news for all Zoho SalesIQ users! Yes, the much-anticipated 'Zobot for IM channels' is now live, and it's better than ever. Zobot can now assist visitors on your instant messaging (IM) channels, such as Facebook, Instagram, and WhatsApp.

In today's fast-paced world, instant messaging (IM) channels like Facebook, Whatsapp, and Instagram have become the primary modes of communication. Businesses have started to use this trend as leverage to provide more personalized engagement and support for their customers.

However, it can be challenging for businesses to maintain customer engagement as they may not know when or where the customers will reach out. Therefore, it is crucial to be available on all communication channels throughout the day. This is where Zobot for IM channels comes in.

Benefits of Zobot in IM channels:

In addition to the website, Zobot's integration with IM channels provides an efficient way to automate your customer support and streamline your sales and marketing processes on Facebook, Instagram, and WhatsApp. Ultimately increasing your customer experience and driving more sales.

We already know that by using SalesIQ, you can integrate FB, Instagram, WhatsApp, and Telegram and let your operators manage all the chats of your customers in a single dashboard.

But with the new Zobot for IM channels, your bot can,

Handle chats regardless of the channel visitors choose to engage with you.
Forward the chats to your operators for complex queries.
Collect inputs from visitors and give them appropriate responses.
Generate and qualify leads , schedule appointments, create support tickets, and many other actions based on the business requirement.
And all the bot conversations from different channels can be viewed in the "Chat" section for future reference.

This way, you can build one Zobot and deploy it across all the channels as needed, ultimately freeing up your operators' time to focus on more complex issues.

Business values of Zobot in IM channels

24/7 availability: Zobot can operate around the clock, providing users with immediate assistance at any time, day or night, on any channel.
Cost-effective: Build one bot and deploy it across all the channels. SalesIQ doesn't charge extra to deploy chatbots on IM channels.
Increased efficiency: Zobot can handle a high volume of customer inquiries simultaneously, reducing wait times and improving customer satisfaction.
Personalization: With smart AI, Zobot can provide personalized recommendations and support as per the user/visitors' preferences.
Scalability: Zobot can easily handle a growing number of users/visitors without the need for additional operators. For complex queries, they can forward the chat to human operators.
Improved customer engagement: Zobot can provide engaging and interactive experiences for users/visitors, which can help to build brand loyalty and increase customer satisfaction.
Data collection and analysis: Zobot can collect valuable data about user behaviour and preferences, which can be used to improve marketing and sales strategies.
Third-party integration: Zobot can be integrated with any third-party application for fetching data back and forth to achieve seamless operations like generating leads in CRM or any database, scheduling appointment with preffered software and more.

Key pointers:

Now, all bot platform are supported in Website, mobile application, Facebook, Instagram, and WhatsApp.
Customization of the bot's response and flow based on a particular channel is possible. For the codeless bot builder and other platforms, use the criteria router block and visitor object respectively.
Display and Input cards might differ on the website and IM channels.
Certain Zobot actions and functions are not supported on WhatsApp, Facebook, and Instagram channels.

Check our help guide to know more about the channel compatibility and output with respect to the channels.

Overall, the Zobot integration with IM channels is a game-changer for businesses looking to automate customer engagement. Grab on to this opportunity to elevate your customer support and grow your business with Zoho SalesIQ and Zobot!

Be where your customers are!

Latest feature release

Cheers,

Sasidar Thandapani

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